REFUSAL TO RECEIVE DELIVERED GOODS AND RETURN OF DELIVERED GOODS
AN USER, who has placed an order to purchase goods from the WEBSITE, shall only be entitled to return such goods in the following cases:
- If the delivered goods are not those ordered by THE USER;
- If the delivered goods have defects;
- If the goods were damaged during shipment;
- If the price, which THE USER must pay, is not the one stated on the WEBSITE;
Apart from the cases listed in the preceding paragraph, THE USER shall not be entitled to refuse to receive and pay for goods, which they have ordered for purchase. Should THE USER opt to do so, they shall be liable to pay for the costs incurred for the delivery and return of the goods to MONI PETROV GROUP EOOD.
After receiving and paying for the goods, THE USER may demand their return to MONI PETROV GROUP EOOD. and refund of the price paid for the goods in the following cases:
- If the goods contain a defect or inconsistency, which could not have been detected via a standard examination;
- If it is found during use of the goods that they contain a defect, which renders them unfit for their intended purpose;
- In the cases of rejection of the contract pursuant to the provisions of Art. 25-28 of these General Terms and Conditions.
THE USER may exercise the rights stated in the preceding paragraph in case they submit the receipt for the purchased goods.
If there is any inconsistency between the ordered and delivered goods, which could not have been established at the time of delivery, the goods shall be exchanged within 1 (one) business day of receipt of the inconsistency notification, as sent by THE USER to MONI PETROV GROUP EOOD. via the system dedicated for such purpose, which may be found in the RETURNS sections.
In case of desires of THE USER to exchange an item purchased on the WEBSITES for the same item in a different size or for another item, the purchased item shall be returned via courier following the procedure detailed in the RETURNS sections at THE USER’s cost solely and only provided that the goods are in their original shape, and have not been used, and the packaging and the receipt have been preserved. The Product Authenticity Tag must be attached with the plastic security seal intact. Returned items must be unused and with all original product tags attached, accessories and packaging. Shoes must be returned in their original undamaged boxes.
The substituting item shall be sent to THE USER, according to the provisions of these General Terms and Conditions, to THE USER-entered delivery address, at the cost of MONI PETROV GROUP EOOD., provided that the order is covered by the promotional free-delivery terms.
THE USER shall be entitled to repudiate the contract without stating a reason, without being liable for compensation or penalty, and without paying for any expenses, except for the expenses listed in Art. 26, Para 2 and Art. 27, within 15 days as of:
- receipt of the goods by THE USER or by a third party different from the shipper and nominated by THE USER, or
- receipt of the most recent goods by THE USER or by a third party different from the shipper and nominated by THE USER, where THE USER has ordered via one order multiple goods, which are being delivered separately.
MONI PETROV GROUP EOOD shall make available to THE USER the standard form for exercise of the repudiation right pursuant to Annex No 6 of the Consumer Protection Act. Such form shall constitute Annex No 1 to these General Terms and Conditions.
In order to exercise the repudiation right, THE USER must notify their name, geographic address, and (if any) any phone number, fax number, and e-address, as well as their decision to repudiate the contract by virtue of unequivocal statement. In order to exercise the repudiation right THE USER may use the standard repudiation form, which constitutes Annex No 1 to these General Terms and Conditions or state otherwise and unequivocally their decision to repudiate the contract.
The contract repudiation decision may be sent via email to MONI PETROV GROUP EOOD. email@example.com
or on paperback to: 184 et.3 ap.8 Gerena , Kyustendil , Bulgaria.
In order to comply with the contract repudiation deadline, THE USER it is sufficient to send their notification regarding exercise of the repudiation right prior to expiry of the contract repudiation deadline, as stated in Art. 23, Para 1, Sections 1 & 2.
Should THE USER repudiate any contract executed between them and MONI PETROV GROUP EOOD., MONI PETROV GROUP EOOD. will refund to THE USER all payments it has received from the latter, with the exception of the delivery costs no later than 15 days as of the day, on which THE USER has notified to MONI PETROV GROUP EOOD. the decision to repudiate the contract. MONI PETROV GROUP EOOD. will make the refund by using the same payment method, which was applied by THE USER in the original transaction, unless THE USER expressly agrees to another mode of refund; in any case such refund shall not result in any costs for THE USER. In case of orders made and paid by cash THE USER should register the data of the account on which would like to be refunded the amount. In any cases, this recovery will not involve any cost to THE USER.
MONI PETROV GROUP EOOD. shall not be obliged the extra costs for delivery of the goods, where THE USER has expressly selected a mode of delivery, which is different from the cheapest standard mode of delivery offered by MONI PETROV GROUP EOOD.
MONI PETROV GROUP EOOD. shall be entitled to defer its refunding of the payments until the goods have been returned or until THE USER produces evidence of having returned the goods, whichever occurs first.
In the event of contract repudiation THE USER must send or return the goods either to MONI PETROV GROUP EOOD. or to Kyustendil, 184 et.3 ap.8 Gerena, Bulgaria, without unjustified delay and in any case no later than 15 days as of the day, on which THE USER has notified to MONI PETROV GROUP EOOD.
The deadline shall be deemed met, if THE USER return the goods prior to expiry of the 15-day period.
The delivery costs for the returned goods have to be paid by THE USER.
In the event of contract repudiation, THE USER shall only be liable for the reduction in the goods’ value resulting from any try-out, other than the one necessary to ascertain their nature, features, and proper operation.